Right of revocation
Instruction on the right of revocation
Right of revocation
All products ordered by a consumer can be returned without specifying any reason within 14 days if the contract (using only means of telecommunications in particular letters, catalogs, phone calls, faxes, e-mails as well as radio, television and Media Services) has been established. Notwithstanding this, the return period of one month applies if the consumer has a return policy which has been submitted not later than the contract or immediately after conclusion of the contract in writing (letter, facsimile, e-mail, etc.). When not shipped by parcel (e.g. bulky goods), the customer can make the return by a revocation request in writing.
2. The return period begins after the submission of this information in text form, but not before receipt of the goods (in the case of recurring deliveries of similar goods not before receipt of the first partial delivery) and also does not fulfill the obligations under Article 246 § 2 and in conjunction with § 1 paragraph 1 and 2 draft Law and the obligations according to § 312e paragraph 1 sentence 1 BGB and in conjunction with Article 246, paragraph 3 BGB. The revocation period should be sufficient to send the goods or the payment. In the case of the return being at the expense and risk of Ries UG haftungsbeschränkt, an adequate postpaid package will be used and the Customer shall reimburse the costs of return afterwards. The return or revocation must be sent to
Ries UG Haftungsbeschränkt
Zur Silberhecke 2
D-63856 Bessenbach / Germany
In case of a request to return the goods are to be collected from the customer. Otherwise, the customer has to return in a safe-use transport packaging - as original as possible.
3. In the case of a valid return or an effective request for return all goods and elements received are to be returned. If necessary, all physical elements must be surrendered. If there has been deterioration of the goods Ries UG haftungsbeschränkt will demand compensation. This does not apply if the deterioration is exclusively due to their inspection or a proper use acquisition.
4. If the customer finances the contract with a loan and takes advantage of his right to return, he is no longer liable for the loan amount, if both contracts form a single financial unit. This is assumed in particular if Ries UG haftungsbeschränkt is same lender or if the lender operates in terms of financing the participation of Ries UG haftungsbeschränkt. If the loan from Ries UG haftungsbeschränkt is accrued at the effective date of any return due to a reversal by Ries UG haftungsbeschränkt, any amount already paid can be retained by the customer and/or the lender.